Delivery Information
We want your order to arrive quickly, safely, and discreetly. Below you’ll find everything you need to know about our delivery options, pricing, estimated timescales, and how we package your items.
Shipping Options From Our Suppliers:
Royal Mail Tracked 48 - £4.32
Your order should arrive within 2-5 working days.
Royal Mail Tracked 24 - £6.48
Your order should arrive the next working day (not guaranteed).
Royal Mail Saturday - £13.56
Your order should arrive on Saturday when ordered before Friday, 1:30pm.
Yodel Tracked Next Day - £7.14
Your order should arrive the next working day including Saturday (not guaranteed) when ordered before 1:30pm.
Shipping Options From Electric Love:
Standard DPD Local Delivery - £4.95
Your order should arrive within 2-3 working days.
Express DPD Local Delivery - £5.75
Your order should arrive within 1-2 working days.
Free DPD Local Delivery
Available to baskets over £50, or when using a valid coupon code. Your order should arrive within in 2-3 working days.
Additional Delivery Options From DPD Local
Electric Love partners with the leading UK courier service (DPD Local) renowned for their reliability and customer-centric approach. Once your order is dispatched, you’ll receive timely notifications via email or text message, providing you with a one-hour delivery window so you know exactly when to expect your parcel. If the proposed time isn’t convenient, you have the flexibility to:
- Reschedule Your Delivery Date - Choose a more suitable day for delivery.
- Change Your Delivery Address - Redirect your parcel to a different address.
- Arrange Delivery To A Neighbour - Nominate a trusted neighbour to receive your parcel.
- Select A Safe Place - Specify a secure location at your property for the parcel to be left.
These options ensure that you have control over your delivery, making the process as convenient as possible.
Order Timing
For the best chance of receiving your order as quickly as possible, we recommend placing it before 1:30pm Monday to Friday, whether this is direct from us or from our suppliers.
Orders placed after this time, or over the weekend or bank holidays, will be processed on the next working day. We’re always working to get your items out to you swiftly, and we’ll keep you updated every step of the way.
If you have any questions or require further assistance regarding your delivery, feel free to contact our customer support team.
Double-Check Your Delivery Details
Please ensure that your delivery address and contact information are correct at the time of placing your order. We are not liable for failed deliveries resulting from incorrect or incomplete details provided by the customer.
This includes errors such as the wrong address, postcode, recipient name, or phone number. Unfortunately, if a parcel goes missing due to inaccurate delivery information, we will not be able to issue a refund or replacement.
If you notice a mistake after placing your order, please contact us as soon as possible — we’ll do our best to help before your order is processed.
Parcel Forwarding Services
Please note that Electric Love is not responsible for any loss, damage, or missing items for orders delivered to parcel forwarding services or third-party handlers.
If you choose to use a parcel forwarding company, you do so at your own risk. Once your order has been delivered and signed for at the address provided, our responsibility for the parcel ends.
We are unable to offer refunds or replacements for orders where we reasonably believe the goods were delivered to a forwarding service and were subsequently lost, damaged, or tampered with.